Joshua A. Bonnett

I am a tech-savvy and success-driven professional with 20+ years of success leading cross-functional teams through consumer activation, from insights and issue identification through implementation and assessment. My expertise in planning growth-driving tactical roadmaps, managing rapid expansion, and providing exceptional customer value is one of a kind.

 

What makes me stand out is my ability to design structure and repeatable procedures out of chaos, establish world-class teams and culture, and comprehend upstream and downstream effects. In my career, I have established myself as a change leader with a capacity to utilize insights and team-based strategy for organizational improvements and best practices adoption. In addition to the above, I am an excellent negotiator and connection builder with individuals at all levels, clients, enterprises, and senior management. 

 

Please note the following highlights from my career:
• Improved regional financial performance by 18%.
• Reduced onboarding time from 16 weeks to nine weeks with zero reduction in quality scores.
• Successfully negotiated over $5M in vendor price reductions, while maintaining and increasing service standards.
• Raised associate engagement scores over 95% of national averages by developing associate engagement plans, tactics, and activities, while doubling customer population from 3M to 6M.

My power is not limited by industry or company type; while others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!

 

If my profile has interested you in the slightest, please feel free to contact me at jabonnett@icloud.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!